How soon can we begin to use this service?
Upon approval and receipt of your subscription payment, the system will create your Vet Master ID database and send you an email with your Account ID and startup information. At that time you can define the employee users of the sysytem.
How do we access our cloud account?
Use your normal Internet browser such as Internet Explorer, Chrome, FireFox and Safari. You can typically enter the normal URL of www.Vet.PetMasterID.com or you can have someone put a link on your website to this URL. Click the "SignIn" button and enter your Account ID, User Name and Password to sign in. When you obtain your account we suggest creating a shortcut or link directly to the "SignIn" page, which is: https://Vet.PetMasterID.com/Signin.aspx
Do we have to backup our data?
All of your data is backed up daily.
Can we access our account 24/7/365?
Yes, with one minor exception
Typically, you will have 24/7 access except when there is a need for us to apply maintenance or hardware changes. We expect these outages to be short in duration and performed during off hours. We will schedule these down times when the system is typically least used. We will notify all users of scheduled system outages by posting an alert on the SignIn page of the website. We may also notify you by email.
Is there a limit to the number of employee users that can use our account?
You're probably only going to have a few people maintaining client and pet data. In addition, they can also enter medical prescription data.
Is there an additional charge for new versions?
Once you become a client of this service you will receive all updates and upgrades to newer versions at no additional cost. As a subscriber to the service you will never be subject to an increase as long as you maintain your current subscription. If you cancel your subscription and wish to sign up again in the future, you will be required to pay the offered rate at that time.
How do we pay for this service?
Credit card (PayPal subscription)
We require that you establish a monthly or yearly subscription. The monthly and yearly fees are displayed on the Signup page. Just click on the monthly or yearly button to see the current rates. We use PayPal to process your credit card subscription. You don't have to have a PayPal account to complete the subscription transaction. By using PayPal we don't ever have to store any of your credit card information.
How do we contact you with questions we may have?
Go to our Support page
The fastest way to get your questions answered is to utilize our support page. Submit your questions there and we will respond within 24 hours.
Can users of this application change their password at any time?
After you sign in, go to the Clients page and click on the "Change Password" link.
Is this considered Cloud Computing?
This service is considered to be in the Cloud Computing category because the users of this system do not have to have their own hardware, software, or operations facility to use or maintain this service. This is the most cost effective way to manage business processes.
Could we install this application on our own Server?
No, it would be very costly to maintain or enhance.
Does this system generate and send any emails?
This application sends emails in the following situations:
When you sign-up for this service.
When you have a support request.
When you have a need to recover a password.
When another veterinarian business requests the medical history of a pet under your care.
When we schedule a system maintenance outage.
Whenever we need to alert you with important information. WE NEVER SEND SPAM.
When a pet service has been completed and includes a link for the client to pay invoice remotely.
When a pet has been reported lost. Pet owner receives notification email, even if owner reports the loss, as a security feature.
When a pet has been reported lost. Primary pet care provider designates who receives notification email.
How does this application know when administration of a dose of medicine is required?
Based on start date, time, quantity, dosage, and frequency.
Since this application uses QR Codes attached to Tags and/or other media, can anyone scan the QR Code with any device that has a QR Code Reader installed?
Yes and newer smart phones can use their camera to read the QR Code.
Scanning the QR Code anywhere with a scanning device that has Internet access.
Can there be more than one QR for a pet?
Duplicate copies of the QR Code can be created for a specific pet. This is a convenience for the Client. If the Client needs to check the current status of administering medicine to a pet, the Client can scan a QR coded card. This would produce the same result as locating the pet and scanning the QR code attached to its collar.
Is the QR code scanning process fast and easy?
It is exceptionally fast and always displays the most current information about a specific pet.
Can this application easily locate the owner of a lost pet?
Simply scan the QR Code attached to the pet's collar. On the display click or touch the green button that says "Custom Email". Put your contact information and comments in the email and send it. This email will be sent to the owner of the pet. If the QR Code is not present, scan for a microchip with an RFID scanning device.
Do I have to manually add each of my clients and pets to the PetMasterID database?
For a Client that wants to have a PetMasterID subscription for one or more pets, go to the Clients list page to enter the Client's email address. By clicking the "Add New Client" buttonn, an email with a link to signup one or more of their pets is sent to the pet owner. The owner provides their contact information, each pet's information, and payment to PayPal. The owner can, at any time, signin to PetMasterID to update/maintain their contact information, their pet's information, and/or add new pets.
How do we create QR Codes for attachment to pets or other object?
The veterinarian's business send an email with a link for the Client to personally perform the signup. Upon completion, the Client will receive a QR Coded card and two pet tags.
What role does the client of a veterinarian perform?
Since the client is usually the owner of the pet, they can use this tool to aid in administering medication to the pet on as determined by this application. For example, by merely scanning the QR Code of the pet with an iPhone or similar device, the device displays whether it is currently an acceptable time to administer the correct dose of medicine to the pet.
When a dose is administered, the client merely touches or clicks the green Admin button to notify the system that the dose was administered. After touching or clicking the green button it will turn white with no text. The system then adjusts the various quantities. When system determines the next time for administering the next dose, it will display as green with the word "Admin". This cycle will continue every day until all of the medication has been administered.
Can we easily add our current Client data to this application?
Yes - see information about our "Add-In" feature.
Do we have to manually add each of our clients and pets to the database?
NO. If a Client chooses to obtain a PetMasterID pet subscription, the Client (pet owner) enters all of the information.
Does this system keep track of all prescription type medication prescribed for our client's pets?
When a pet has completed its' currently prescribed medication, the system retains the data in an "Archived" status.